Returns and exchanges are accepted within 30 days of the delivery date.
To be eligible for a return or exchange, items must:
• Be unworn
• Be unwashed
• Have all original tags attached
• Be returned in their original condition
All returned items are inspected upon receipt before any refund or exchange is processed.
Items that do not meet these requirements are not eligible for a refund or exchange.
Exchanges are only available for the same product in a different size or color and are subject to stock availability. Please contact us to confirm availability before requesting an exchange.
If a return or exchange is not approved and you would like the item shipped back to you, you will be responsible for the return shipping cost.
Final sale items and worn or used merchandise are not eligible for return or exchange.
1. Email us at [email protected]
within 30 days of receiving your order.
→ Include your order number and reason for return.
2. Once approved, we’ll email you a prepaid return shipping label (free).
3 Drop off your package using the QR code or label.
Or, ship directly to:
📦 J. Michael Shoes Returns
9090 Destiny USA Dr D204
Syracuse, NY 13204
4. After inspection, your refund will be issued in 3–5 business days.
*Final sale or worn/used items may not be eligible for return.
Credit Card: Refund will be processed according to your card issuer’s policy (3–7 business days). Bank Transfer: Refund will be sent to your account (3–5 business days).
