You may request a return within 30 days from the date of delivery. The product must be in its original condition (unworn, unwashed, with tags attached).
1. Email us at [email protected] within 30 days of receiving your order. → Include your order number and reason for return. 2. Once approved, we’ll email you a prepaid return shipping label (free). 3 Drop off your package using the QR code or label. Or, ship directly to: 📦 J. Michael Shoes Returns 173 Marshall St. Syracuse, NY 13210 4. After inspection, your refund will be issued in 3–5 business days. *Final sale or worn/used items may not be eligible for return.
Exchanges are only available for the same product in a different size or color. Exchange is only possible if the desired size is in stock. Please contact us for stock availability before requesting an exchange.
Credit Card: Refund will be processed according to your card issuer’s policy (3–7 business days). Bank Transfer: Refund will be sent to your account (3–5 business days).
