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RETURN POLICY

  • Merchandise must be returned within 30 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached and be returned in original packaging.
  • Some items from J-Michaels ship with an attached security tag.
  • Merchandise returned without the original security tag, or a damaged security tag, may result in a delayed refund or may not qualify for a refund.
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Final Sale items may not be returned.


FREE PREPAID RETURNS (USA ONLY. WITHIN 15 DAYS.)

A prepaid shipping label is included in most orders shipped within the United States. To qualify for free return shipping, your return must arrive at J-Michaels within 15 days of the date you received it. Please allow 7 days transit time.

  1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
  2. Affix the prepaid shipping label included in your order to your package.
  3. Drop off your package at a U.S. Postal Service mailbox or post office OR visit www.usps.com/pickup to arrange for a free pickup, or FedEX or UPS depending on the shipping method.
  4. Please keep top portion of label for your records and tracking.
  5. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

Please Note: Packages received at J-Michaels after 15 days will incur a $10 fee, which will be charged at the time of your return.



NON-PREPAID RETURNS HOW-TO

We currently offer free returns for most USA customers only. If your order arrived without a prepaid label, please follow these steps.

  1. Complete the return form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package. NOTE: When returning footwear, do not use your shoe box as your shipping box.
  2. Please send your return to:
    J-Michael Shoes
    Attn: Returns
    173 Marshall Street, Syracuse NY, 13210
  3. Ship your package using a trackable, insured shipping method. J-Michaels cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  4. You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.


REFUNDS & PROCESSING TIME

If your package arrives at J-Michaels within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from J-Michaels.



PRICE ADJUSTMENTS

If previously purchased merchandise is marked down within seven (7) days of the original order date, J-Michaels will adjust the price of an item, once.

  • To receive a price adjustment, call J-Michaels at 315-471-4237 or email orders@jmichaelshoes.com.
  • Please include your original order number with your request.
  • Eligible refunds will be applied to your original form of payment.


IMPORTANT SALES TAX INFORMATION

We do not collect sales or use taxes in all states. For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.